Samsung's Apologize

In a recent announcement Samsung decided to apologize about the ''NOTE 7''

Samsung said that ''On October 10 we took the decision to stop sales and shipments of Galaxy Note7 devices as part of our commitment to customer safety.

We have asked everyone with a Galaxy Note7 to back up your data and switch off your device. 

Once you have done that please replace your device following the steps below.

We are truly sorry that we have not met the high standard that you expect from Samsung.

We thank you for your patience during this time, and apologise for the inconvenience we have caused.

We would like to reassure you and all our Samsung customers that the Galaxy Note7 is the only device affected.''

The last words by Samsung make somepeople to think about hot they can replace their phones or how they can solve a problem.

So, next steps can help you to learn how to replace your phone.

•   You have the choice to replace your Galaxy Note7 with a Galaxy S7 or S7 edge, with a refund of the price difference, or you can obtain a full refund.

   •   Get in contact with the network or retailer where you purchased the device and one of their team members will do the rest.

   •   If you bought your Galaxy Note7 from Samsung.com, you should contact us on 0330 726 7467 (Monday to Saturday: 9am to 6pm) and we will help you.

   •   For any other questions or queries about the Galaxy Note7, contact 0330 7261000 (open 24 hours a day / 7 days per week).